Customer Service

Any questions, doubts or thoughts you would like to share with us?

Fill out the form below, or send us an email to help@isika.fr

Delivery and Return Policy

All orders will be shipped out in the 48hours following your online purchase.
Deliveries in the EU take 5-7 working days.
Deliveries in Serbia take up to 3 working days.

Shipping is currently free for deliveries in France and Serbia.

In case you would like to return your product, please email us at help@isika.fr (or fill out the form above) informing us of your return. Please fill out the return form you received with your package, and send it back to us in its original box. No return can be validated without the return form.
You can also print the return form here.

All items can be returned up to 14 days upon receipt of your delivery. You will be reimbursed after we have received the product and checked that it has not been used or damaged.
Return costs are at your expense.

In case of an exchange, you will not be additionally charged for a new shipment. All items can be exchanged up to 14 days upon receipt of your delivery. We will send you the new product upon receipt of your package.

 

Fabric Care

Please check the fabric care description inside your dress before cleaning it.